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Terms & Conditions

Exchange/Returns

To exchange you need to send the product to us and team will send the exchanged product post the product inspection.

Customer Support

Our complaint resolution process is designed to ensure fast and efficient resolution. While we always aim to provide you with great customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.

Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.

  • You can drop us an email at [email protected]
  • At first contact, you will be addressed by one of our customer service personnel. Our Customer Service personnel are empowered to resolve all issues and complaints by making fair and reasonable customer service decisions.
  • For every issue we will give you a reference number for future references.
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    In the rare event when you are still dissatisfied with the resolution provided, please raise your concern to our Senior Manager at [email protected].

    In order to ensure that we are able to address your query effectively, please quote the reference number provided to you.

    The Senior Manager will review the dispute and respond within 1 business day.

    Other Enquiries

    Corporate Sales: [email protected]

    Business Development & Partnerships: [email protected]

    Careers: [email protected]

    Press Relations: [email protected]

    Our address is:

    ColorCherry – Fashion TrendSetter

    #30, 1st Floor, Arya Hub Mall, Whitefield Road, Hope Farm, Bengaluru - 560048

    Exchange

    Do you allow exchanges?

    Yes you can exchange one time. Raise an online size exchange request for a product (just once) and we will replace it for you if it meets all necessary requirement like its unused and other possible reasons.

  • There are certain limitations to exchange. Please read further for details.
  • Size Exchange is not allowed for certain categories.
  • Size Exchange can be availed only once on a product in an order.
  • Exchange for bundled products is not allowed.
  • Infant and Innerwear products cannot be exchanged.
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    What is ColorCherry’s Exchange policy?

    ColorCherry.com offers a ’7 DAYS FREE EXCHANGE SERVICE’ - you can request for a size exchange only once.

    CHECKLIST
  • Ensure that the product is returned with all the tags and the packaging intact, in an unwashed and undamaged condition. Exchanged product shall be exchanged after a thorough quality check of the returned product(s).
  • Any product along with a free gift/combo must be returned in its entirety.
  • To know whether Exchange is available on your product, look out for "7 Days Free Return/Exchange".
  • WE DO NOT ACCEPT EXCHANGE FOR: Inner wear, Lingerie, Swimsuits, Fragrances, Bracelets, Pendants, Necklaces, Rings, Infant wear, Socks.

    • What is the exchange process & how can I expect the exchanged product?

    Below is the exchange process.

    Step 1: Product Pick Up

    You have to send the product to the below address and it will be reviewed at this facility for exchange policy and standards purposes.

    ColorCherry, Below Paragon, 4, 5th Cross Rd, Garden Street Layout, Kodanda Reddy Layout, Ramamurthy Nagar, Bengaluru, Karnataka 560016

    Step 2: Product Quality Check

    Once the product reaches our facility a quality check will be performed

    Step 3: New Product Dispatch

    The new order shall be dispatched within 2 days post a successful product inspection of the returned product. We shall also keep you updated via Email and SMS.

    WHAT NEXT?

    Once you have raised an exchange request, you will receive an email confirmation on your registered ColorCherry email ID and SMS.

    Can I cancel the exchange?

    The exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website.

    Delivery Charges

    Region Cost Duration Type of Exchange
    India 30 4-7 days New Order
    Outside 300 7-12 days New Order
    India 30 4-7 days Exchange
    Outside 300 7-12 days Exchange

    Contact details

    Contact EMAIL – [email protected]

    Contact Number - 9880791062

    Email Routing

    Pls route all the emails to [email protected]

    Order Emails to customers

    Pls route all order related communication from [email protected]

    Invoice Emails to customers

    Pls route all invoices related communication from [email protected]

    Exchange Emails to customers

    Pls route all exchange related communication from [email protected]

    Every Communication to Customer should also go in SMS as well

    The SMS can go from 9880791062